About Company:
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services aimed at helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, NJ, Cognizant combines customer satisfaction, innovation, deep industry and business process expertise, and a passion for a global, collaborative workforce that embodies the future of work. As of June 30, 2016, Cognizant, with more than 100 development and distribution centers worldwide and approximately 244,300 employees, is a member of the NASDAQ-100, S & P 500, Forbes Global 2000 and Fortune 500. It has the highest performance and is growing fastest. Companies in the world.
Company: Cognizant
Website: www.cognizant.com
Designation: Process Executive
Reports To: Team Leader
Qualifications: Technical Skills, Experience and Qualification
- Any Full time Graduation No BE/BTech/MBA/BCA/MCA
- Good Interpersonal skills & communication level
- Advance Level knowledge of Microsoft Office applications like, Word, Excel, PowerPoint etc.
Job Responsibilities:
- 100% adherence to the legal guidelines as per the business framework
- Process pre-defined number of transactions as assigned
- Meet process SLAs / metrics productivity and quality targets within the established timelines
- Ensure process guidelines are followed and met as documented
- Adhere to shift handover processes
- Raise process related issues/concerns on time with the process and team leads
- Stay updated with the process knowledge/changes – refer to knowledge updates/ repositories to effectively process transactions
- Adhere to security practices set by the organization
- Provide updates and submit reports related to your own area of work
- Perform re-work on policies that were not processed First Time Right
- Capture pre-defined policies/amendments in the client system during a business day
- Record the output in the system provided by Cognizant
- Highlight process-related issues / concerns pro-actively with SME/TLs
- Refer to knowledge updates/ repositories to effectively process transactions
Skills and Abilities: Preferred
- Contribute to and participate in knowledge-sharing sessions
- Complete all mandatory certifications as per the requirement of the business
- Align individual goals with team objectives (work cohesively with the team)
- Participate and contribute to organizational activities
- Record own attendance and time sheet-related data to ensure correct billing
- Conduct refresher training
- Collate team performance data for reporting purposes as and when requested by the Process and Team Lead
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