About Amazon:
Amazon is an American MNC which focues on e-commerce, cloud computing, digital learning and artificial intelligence and been refereed as most influnetial economic forces across the globe. Amazon has earned a reputation as an established industry destroyer through innovation and massive scaling. As of 2021, the world’s largest online retailer and market, smart speaker provider, cloud computing service via AWS, with Twitch in revenue and market share. It is a live streaming service via an internet company.
Company Name: Aamzon
Website: www.amazon.com
Location: Delhi, Pune
Experience: 0-5 Years
Salary: 3.2 LPA
Job Description:
The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and third-party vendors, providing phone and / or email support in compliance with internal service level agreements.
SPS employees are responsible for timely and accurate third-party operational support on the Amazon platform. Successful candidates have an immediate and significant impact on Amazon’s customer experience, with strong customer focus as a high standard for their role.
SPS employees are expected to address chronic system issues, improve processes, create internal documentation, and contribute to the team environment.
Virtual Contact Center (VCC) staff are expected to work all the scheduled hours at Amazon-approved home locations.
It is the employee’s responsibility to ensure an uninterrupted internet connection and a work-like environment at home so that employees can do their best in terms of productivity and quality.
Roles & Responsibilities:
Seller support personnel, coupled with proactive problem solving, show end-to-end ownership of all seller interactions and provide sellers with outstanding support.
Demonstrate effective, clear, professional written and verbal communication.
Provides fast and efficient service to Amazon sellers and sellers, including proper escalation of seller issues.
Maintain a positive and professional attitude, always introduce the company in a positive position and handle sensitive issues effectively.
Demonstrate excellent time management skills and the ability to work independently while leveraging departmental resources, policies, and procedures.
Contributes to a positive team atmosphere and actively supports team members who are difficult to contact when necessary.
Maintain acceptable performance metrics such as quality, productivity, first contact resolution, attendance, etc.
Actively seek solutions through logical thinking and data interpretation skills, and identify trends in the appropriate channels, including suggestions for improvement.
If necessary, contact other departments such as customer service, seller research, and payment teams to resolve seller issues and questions.
Qualification & Requirement:
Education: Bachelor’s degree in all disciplines with 0-10 years of experience.
Excellent written and verbal communication in English.
Shift: Work includes working in a 24/7 environment, including night shifts, and shifts are determined based on business needs.
Weekly Holidays: Regular two consecutive days off (this is a five-day working week with two consecutive days off. During the first four months of
(training and transition), unplanned vacation days are allowed. not.
Familiarity with the ability to use desktops / laptops and Internet browsers, Windows operating systems, Microsoft Outlook, and MS Office. A
home environment with no background noise that allows you to connect to the internet and process your results.
You need a good internet connection with a minimum speed of 20MBPS or higher, and you need at least 100GB of data from a trusted provider.
You should always have access to your trusted provider’s mobile phone.
Power needs to be restored in the event of a power outage.
Additional Information:
Information Security: You must be prepared to sign “what to do” and “what not to do” commitments under your data security policy.
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