(0-2 Years): CGI Information Systems Hiring Graduates | Service Desk Technical Analyst | Any UG/PG Degree | Aug 2022
About CGI:
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. Operating in hundreds of locations across the globe, CGI delivers end-to-end services and solutions, including strategic IT and business consulting, systems integration, intellectual property, and managed IT and business process services
Company Name: CGI Information Systems
Website: www.cgi.com
Designation: Service Desk Technical Analyst
Experience: 0-2 Years
Location: Bengaluru
Qualifications:
- Excellent speaking and writing skills in English with a neutral accent, correct grammar, and syntax.
- Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
- Willingness to work in a 24*7 environment on rotational shifts.
- Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Skills:
- Communication (Oral/Written)
- Customer Service & Support
- Problem Solving/Decision-making
- Required qualifications to be successful in this role (graduation is must)
Job Description:
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage, and resolve hardware, software, applications, or basic network-related issues.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes, and updates.
- Adhere to work schedules, attendance and leave policies.
Apply Mode: Online
Click here to apply online
